ITLS

ISO 20000-1

CK Associates is one of the foremost important and leading ISO 20001 consultants in India. We are transnational ISO certification consultants with clients in India, USA. we provide quick, result oriented and easy to implement consultation and training for ISO 20001 certification. We have been associated with organizations across the earth for his or her ISO 20001 certification project. Whether you are a little organization or a multinational corporate, our proven consultation solutions will confirm that you simply implement ISO 20001 standard within the simplest manner with timely project completion.

ISO 20000 IT service management system implementation with the consultants and experts of CK Associates not only assures 100% successful ISO 20000 certification but also improves process performance and business operations. Consultants of our organization assist your company in your IT service management context through ISO 20000 certification to urge your company ISO 20000 certified quickly with the convenience of implementation and within the most cost effective manner. We confirm that ISO 20000 standard implementation doesn’t just become a documentation activity but also how of life for the organization that lays a foundation for Total IT service Management and IT service conscious organizational culture.

We offer onsite and online consultation solutions for ISO 20000 certification. Our customers are utilizing our services not just for initial certification consultation but also post certification consultation to make sure that our consultants regularly add value to the business processes of our customers and their process & quality standardization initiatives. Our ISO 20000 certificate consultation services include awareness training, IT service policy – objectives workshop, gap analysis, documentation design including manuals, procedures, work instructions, formats etc., implementation assistance & training, auditor training, lead auditor training, assistance in conducting internal audit, pre-assessment audit and everything required to make sure a 100% successful ISO 20000 certification audit within scheduled project completion period of time.

Biggest benefit a corporation gets out of ISO 20000 is improvement in business process control through process standardization. regardless of what benefits you’re trying to find from ISO 20000 certification, we’ll confirm that your organization benefits from ISO 20000 implementation and certification.

ISO/IEC 20000 – IT Service Management System

ISO/IEC 20000 is that the first worldwide standard specifically aimed toward IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. ISO/IEC 20000 is aligned with the method approach defined within ITIL from the Office of state Commerce (OGC)

ISO/IEC 20000 consists of two parts:



ISO/IEC 20000-1:2005 is that the formal specification and defines the wants for a corporation to deliver managed services of acceptable quality to its customers. The scope includes: 

• Requirements for a management system; 

• Planning and implementing service management; 

• Planning and implementing new or changed services; 

• Service delivery process; 

• Relationship processes; 

• Resolution processes; 

• Control processes; 

• Release processes.


ISO/IEC 20000-2:2005 is that the Code of Practice and describes the simplest practices for Service Management processes within the scope of ISO/IEC 20000-1. The code of Practice are going to be of particular use to organizations preparing to be audited against ISO/IEC 20000 or planning service improvements.

ISO/IEC 20000 Benefits ISO/IEC 20000 provides a framework and systematic approach to managing the IT Service Management processes to deliver an IT service that conforms to the customer expectations. Implementing ISO/IEC 20000 improves the effectiveness and efficiency of the business process and saves money too. Most companies implementing ISO/IEC 20000 have experienced a rise in process efficiency, higher customer satisfaction, and improved service quality. An ISO/IEC 20000 certified IT department or IT organization complies with globally accepted norms regarding the event and therefore the delivery of IT services. for patrons , it’ll become easier to match these IT service providers. There are many other benefits of being certified or just using the quality , even when not seeking certification. Below, you’ll find a couple of examples